Common questions, clear answers.
Products
How do I search for products that will fit my motorcycle?
Select Shop by Vehicle on the header or enter your make, model and year on the home page selection section. If you have set up a profile and you allow cookies, we will save your motorcycle in your Brakecrafters’ garage.
How do I know if an item is in stock?
Inventories on the website are updated every 5-10 minutes.If an item is out of stock, the listing will say “sold out”.Occasionally, our inventories may get out of sync due to sales on other platforms, but most items are in stock and ready to ship! Note that special order products and brake lines (which are made to order), will not ship on the same day.
Do you take special orders?
If we can order it for you, we would be happy to! Give us a call or drop us an email. If the item is a specialty item, we may require pre-payment or a deposit.
Can you help me with a hard-to-find item?
Email us or give us a call … we love a good challenge
Where can I find the country of manufacture?
Most listings have the country of manufacture listed.Some of our kits have pieces from different
sources and may not list this explicitly. Rest assured that we source our products from recognized companies in the US, Japan, Europe and Taiwan, and purchase from reputable and reliable sources.
How do you determine whether a product will fit my motorcycle?
Fitment is determined using manufacturer’s fitment charts and cross-referencing other sources. We do our best to have the most accurate information possible for our products.
Help
Do you offer installation videos?
We recommend that you consult a licensed professional to install your products and have videos for reference on our Helpful Resources page.
Can you help me find a repair shop near me?
We have a growing list of repair shops on our future Repair Partners page (coming soon).
How do I bleed my brake lines?
We offer a reverse bleed kit and a video on our Helpful Resources page.
Orders
Where do I find the tracking number for my order?
The tracking number will be in the confirmation email, sent when the product ships.
Why haven’t I received a confirmation email?
The confirmation email is sent when the product ships. Shipments are made during business hours, normally within hours of receiving the order. If you feel your order has shipped and have not received an email, check your junk and spam folders. Some email services like Gmail will file the confirmation emails in the “promotions” folder. Still can’t find it? Reach out via email or phone and we can resend.
What does it mean if a listing is marked “final sale”?
We may from time to time offer final sale markdowns. We cannot accept returns on these items.These items will be clearly labeled “final sale” on our online store.
Shipping
Click here to read our Shipping Policy.
What are your shipping hours?
Brakecrafters is open from 8 a.m. to 4 p.m. Eastern time. Orders received during these hours will generally ship on the same day.
Do you offer free shipping?
We offer free first-class USPS shipping on orders over $25.
Can I request expedited shipping?
We offer two options for expedited shipping, which you may select at checkout.
- FedEx 2Day shipping for $7.50 (currently on sale for $5).
- USPS priority shipping for $7.99.
Are all orders sent via USPS?
Some specialty items, such as brake lines that are rigid and require a long box, will be sent via UPS.
What is the standard shipping time?
Most orders are shipped USPS First Class and will arrive within 2-5 business days, depending on location.Priority shipping is available which may reduce transit time by 1-3 days. Unfortunately, Brakecrafters cannot guarantee delivery times from carriers like the USPS and UPS, but we do our best to process orders and get them to our carriers as quickly as possible.
Returns
Click here to read our Return Policy.
What is your return policy?
We accept returns within 14 days of receipt of your item. In all cases, except defect or fulfillment error, shipping costs are the customer's responsibility and non-refundable. Return authorization is required in order to process your return. If you wish to return any item, please contact us at sales@brakecrafters.com or
call us at 1-855 STOP YOU (1-855-786-7968) quoting your order number in the subject line of the email.
Who pays for return shipping?
Unless otherwise stated, return shipping is the responsibility of the customer.
Special Products Note
Some items are non-returnable, such as certain special orders and colored brake lines.
My Account
How do I update my email or mailing address?
Click on the Profile button in the web site header to log in to your account.You can update all of your information on this screen.
Why should I subscribe to the Brakecrafters’ newsletter?
We send a newsletter about once a month with store updates, promotions and coupons, as well as interesting articles and helpful hints to help you keep your motorcycle in top shape.
How do I subscribe to the Brakecrafters’ newsletter?
You can subscribe to our newsletter using the form in the footer or by clicking on the profile icon in the header.After you provide your email address, you will receive an email to confirm your email and activate your account.
How do I unsubscribe from the Brakecrafters’ newsletter?
Click on the profile button in the header of the website to log in to your account, then click on the “Unsubscribe” button.
About Brakecrafters
Where are you located?
Brakecrafters is located in Troy, Ohio.
Where can I learn more about Brakecrafters?
Check out our About Us page.
What is the Brakecrafters’ Repair Partner program?
This program is currently under development.We are developing a list of authorized repair partners across the country who are familiar with our kits and can be a local resource for our customers with installation questions.
How can I become a Brakecrafters’ Repair Partner?
Contact us via email at sales@brakecrafters.com or call us at 1-855 STOP YOU (1-855-786-7968) and we would love to tell you more and to send
you an information packet.
Couldn't find what you were looking for?
If you have any questions or concerns, don't hesitate to reach out to us. Contact us using the link below or send us an e-mail at sales@brakecrafters.com or call us at 855 STOP YOU (855 786 7968).